OneSimCard FAQ

There are three ways to check the remaining balance of purchased data plan.

1. On-line in the Discount Section of the My SIM Cards menu of your web account or in the mini account at https://ma.onesimcard.com/ 

2. For eSIMs from the OneSim eSIM app

3. From OneSimCard mobile phone (for Universal, Expedition and eSIM World SIM cards only): 

     Dial the following: *146*942#

 

The remaining data balance will be displayed.

Yes. If you would like to upgrade your Standard, Plus, Europe & More, Expedition version SIM card to a Universal, DataMax, or DataMax eSIM SIM card, or upgrade a regular size SIM card to a micro-SIM card (for example, to use in an iPhones) then place your order online by selecting the product option on our Mobile Accessories page here. In the shopping cart you will be able to select your upgrade.

 

Yes, as of March 3rd, 2020, OneSimCard eSIM can be used for Mobile Data, Voice and Texts. However, you can still use the OneSim VOIP app option with a Personal Extra Number (PEN) for additional savings on calling and texting

 

For DataMax eSIMs, only Data is available. However, you can use our OneSim VoIP app for cost effective voice and SMS communication.

Discount SMS from Europe and many other countries are available with OneSimCard Universal, OneSimCard Plus, Expedition (formerly Data & Roam) and Europe & More SIM cards.

Discount SMS 100 Plan

When activated, this plan provides 100 free classic SMS messages sent from Europe to any number in any country in the world. Messages should be sent from the normal SMS menu of your phone and NOT from the OneSimCard 'Travel SMS' menu. SMS plan will be effective for 30 calendar days after the activation took place. The plan can be activated from your OneSimCard web account. Activation cost is 10.00 USD.  

New SMS plans are available in following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom and Vatican City.

To check how many days and SMS messages are left, dial *146*922*1#
Screen will show the following message: "SMS package active for X day(s) more, You have already used X of XX free SMS"

 

 

All SIM types are valid for 1 year after the last billable use - phone call, sent SMS or data use.

The SIM balance for all types of OneSimCard SIMs is valid for 10 months after the last recharge. Each recharge extends the balance for the next 10 months period. If you do not recharge within the 10-month period, any remaining balance will be forfeited.

 

NOTE: For Physical 3-in-1 DataMax & DataMax eSIM SIM cards, if the SIM card has no balance, the SIM will expire and be removed from the account after 7 days, unless there is a data package currently active on the SIM (not a future activation). If there is no balance on the SIM and the active data package expires, the SIM will expire 7 days following the expiration of the active data package. Additionally, if a data package is purchased, and set for future activation, the inactive data package will expire after 6 months from the date of purchase.

 

An expired SIM can be restored for a $10.00 restoration fee plus a recharge of at least $25.00.

 

Yes. Data Roaming should be enabled on your phone for eSIM for data to work. Calls and texts on eSIM World should work with or without it.