We are here to help you get answers to your questions about OneSimCard phones and services.
I used a large amount of data even though I barely used data, what happened?
Each mobile data session is charged for a minimum of 10kB usage. Even if you check just one 3k email you will be charged for 10kB of usage. In some countries this can be over 30¢ per session, however in Europe and elsewhere it can be as little as 1¢. Check all rates.
Each mobile data session is charged for a minimum of 100kB usage. Even if you check just one 3k email you will be charged for 100kB of usage.
Please note: Some phones, like iPhones, Androids, and other smartphones, can access data without you even knowing it if you have data enabled. We strongly recommend checking the settings on your phone and disable mobile data roaming if you will not be needing data service. By default, all SIM cards are pre-programmed with data service enabled, once you activate your data package.
Is there a mobile app that will let me recharge my account and other services?
Yes! Our myOneSim app for the iPhone devices will let you easily access many account services, such as recharging your account, checking voicemail, ordering discount voice and text plans, and much more. MyOneSim is available for download from the App store. Find more information in the Help section of your online account.
DataMax SIM cards can't be managed by myOneSim app at this time
Can I be notified of missed calls when my phone is off or outside of a coverage area?
Yes, for Universal, Expedition, and eSIM World Sim Cards, you will receive SMS or email notifications when you miss a call due to your phone being off or out of coverage. SMS notifications are sent when the phone is unavailable for a period up to 4 hours. Email notifications are sent, regardless of the time period, to the email address you have entered into your online voicemail profile. Notifications will be sent when you make/receive a call or enter a new roaming country. NOTE: if the caller leaves a voicemail message then you will not receive this extra missed call notification.How many times can I install an eSIM, and can it be installed on different devices?
For DataMax eSIM can be installed once.How Do I Check The Balance Of Purchased Data Plan?
There are three ways to check the remaining balance of purchased data plan.
1. On-line in the Discount Section of the My SIM Cards menu of your web account or in the mini account at https://ma.onesimcard.com/
2. For eSIMs from the OneSim eSIM app
3. From OneSimCard mobile phone (for Universal, Expedition and eSIM World SIM cards only):
Dial the following: *146*942#
The remaining data balance will be displayed.
How do I know if USA, Canada or UK Mobile PEN I order is capable of receiving SMS?
To see if your PEN is capable of receiving SMS, please log in to your on-line account at www.OneSimCard.com. In the Recharge Menu next to the PEN you will see if it is SMS capable or not. You can also see there if this PEN could be used for VOIP or not.What Is the Difference Between "Direct Dial" and "Callback Dial" calling?
Direct Dial calling allows the caller to enter the international call prefix, country calling code and telephone number and then be directly connected to the person they are calling. This is how you dial when using your regular mobile service. Direct Dial Calling is standard on the OneSimCard Europe & More, OneSimCard Universal and eSIM.
Callback calling also allows the caller to enter the international call prefix, country calling code and telephone number. After the called number is entered, the user immediately receives an incoming call connecting the user to person called. Callback is very simple to use and allows for low cost calling on the OneSimCard Plus and OneSimCard Expedition (formerly Data & Roam). Callback does not increase the connection time. It is the same as with Direct Dial.
Do I need to change any settings on my phone when going abroad?
Not Really. If you are planning to use Mobile Data, you will need to enable Data Roaming on your phone. Everything else in modern phones get done automatically. However, you should ensure that the APN on the device is correctly updated when the SIM card or eSIM card is enabled.Universal, Expedition, & eSIM World SIM card types:
Name: 1SIM
APN: send.ee
Leave all other settings alone
DataMax, DataMax eSIM, & IoT Track SIM card types
Name: 1SIM (NOTE: Most IoT devices do NOT have a setting/field for “Name”)
APN : OSC (NOTE: The “O” is the LETTER O, NOT the number 0)
Leave all other settings alone
How do I prevent the service from expiring?
The OneSimCard phone number has no expiration, provided you made at least 1 call or sent an SMS once every 12 months.
However, the funds on the SIM expire 10 months after your last recharge. The minimum recharge amount is $25. You can keep the balance from expiring by simply recharging at least once every 10 months. If you let your balance expire, then all you need to do to get the service up and running again is to log in and add funds to your SIM card. Automatic recharge will be canceled if you let your funds expire.
NOTE: For Physical 3-in-1 DataMax & DataMax eSIM SIM cards, if the SIM card has no balance, the SIM will expire and be removed from the account after 7 days, unless there is a data package currently active on the SIM (not a future activation). If there is no balance on the SIM and the active data package expires, the SIM will expire 7 days following the expiration of the active data package.
An expired SIM can be restored for a $10.00 restoration fee plus a recharge of at least $25.00.
When I dial following your instructions it does not work. What's wrong?
This answer applies to SIM cards purchased before January 1, 2017.
Some phones, such as Samsung, some Motorola, Android and Apple iPhones, require special dialing instructions or simple OneSimCard settings menu changes in order to make calls.
It is possible to make almost any phone entirely compatible, so you can call directly without using the OneSimCard menu or *146* by following these simple programming instructions below.
How to activate compatibility mode:
1. Locate OneSimCard Menu.
On iPhones it is called SIM Applications menu and is located under Settings- Phone menu
On Androids it is called SIM Toolkit app or OneSimCard app and it looks like one of the apps.
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
If for any reason after entering compatibility code, you still do not get a ringback or you get the ringback the first time you make a call, but second time it would not work, please enter code 802 into the Service Code window instead of 1101 as provided above.
iPhone users can download OneSimCard Assist App from iTunes that will takes care of the iphones compatibility issues, except for removing the ringback.
For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
The sequence *146* and # at the end can be used from any phone. However, most phones do not require it.
We strongly recommend you to watch very short video tutorials that will help you to understand how to make calls, SMS and data on your OneSimCard Phone.
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