OneSimCard FAQ

We are here to help you get answers to your questions about OneSimCard phones and services.

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1. Troubleshooting Questions
    • What should I do if my OneSimCard phone or SIM card is lost or stolen?

      If your phone or SIM card is lost or stolen and automatic recharge is on, this could be a serious problem.

      To prevent this, log in to your account and activate the option to block your service immediately after you notice your phone or SIM card is missing. You can find this option in the My SIM Cards menu. Your OneSimCard service for this SIM card number will be instantly blocked. The remaining balance on your lost SIM can be transferred to another SIM card on your account or you can order a replacement SIM card if you would like to keep your phone numbers from the lost SIM. However, the existing data package can’t be transferred to the new SIM card.

      Alternatively, you can contact customer service online or call 001-617-313-8888 for assistance.

2. Rates and Cost Questions
    • Are there any data plans or data packages for eSIM or Physical SIM Cards?

      Yes! Data Plans are available on all SIM cards. Please see below

      _____________________________________________________________________________________________________________________________


      Physical 3-in-1 DataMax

      Single countries data packages are available. Please see the Rates and Coverage page for specific countries' data packages.

      Zone Standard Data Plan

      Plan Duration

      Plan Size

      Plan Cost

      Monthly - 30 days

      500 MB

      $3.94

      Monthly - 30 days

      1000 MB

      $6.68

      Monthly - 30 days

      2000 MB

      $13.13

      Monthly - 30 days

      3000 MB

      $18.38

      Monthly - 30 days

      5000 MB

      $28.88

        

      Zone Standard Countries:

      Aland Islands, Australia, Austria, Azores, Bangladesh, Belgium, Bulgaria, Canada, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte Island, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Puerto Rico, Reunion, Romania, San Marino, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, St. Barts, St. Martin, Sweden, Switzerland, Turkey, U.S. Virgin Islands, United Kingdom, United States and Vatican City.

       

      Zone Extended Plan

      Plan Duration

      Plan Size

      Plan Cost

      Weekly - 7 days

      150 MB

      $4.13

      Two Weeks - 14 days

      250 MB

      $6.75

      Monthly - 30 days

      500 MB

      $13.13

      Monthly - 30 days

      1000 MB

      $16.88

      Monthly - 30 days

      2000 MB

      $18.00

      Monthly - 30 days

      3000 MB

      $44.63

      Monthly - 30 days

      5000 MB

      $65.63

       

      Zone Extended Countries:

      Aland Islands, Algeria, Armenia, Australia, Austria, Azerbaijan, Azores, Bahrain, Bangladesh, Belarus, Belgium, Belize, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Canary Islands, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Democratic Republic Of The Congo, Denmark, El Salvador, Estonia, Faroe Islands, Finland, France, French Guiana, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Japan, Jordan, Kazakhstan, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Madeira, Malaysia, Malta, Martinique, Mauritius, Mayotte Island, Mexico, Moldova, Montenegro, Morocco, Mozambique, Myanmar, Netherlands, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Barts, St. Martin, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, United Kingdom, United States, Uzbekistan, Vatican City, Viet Nam and Zanzibar

       

      Zone Giga Plan

      Plan Duration

      Plan Size

      Plan Cost

      Daily - 24 hours

      1000 MB

      $4.13

      Two Weeks - 14 days

      5000 MB

      $15.19

      Two Weeks - 14 days

      10000 MB

      $29.44

      Monthly - 30 days

      20000 MB

      $56.44

        

      Zone Giga Countries:

      Aland Islands, Australia, Austria, Azores, Bangladesh, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Mayotte Island, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, United Kingdom and Vatican City

       

      Zone EU Plus Plan

      Plan Duration

      Plan Size

      Plan Cost

      Two Weeks - 14 days

      5000 MB

      $9.50

      Two Weeks - 14 days

      10000 MB

      $19.00

      Monthly - 30 days

      20000 MB

      $38.00

       

      Zone EU Plus Countries:

      Aland Islands, Austria, Azores, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and Vatican City


      OneSimCard DataMax utilization rules:

      If the Data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for DataMax SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

      NOTE: For DataMax SIM Cards, you can activate different Data Plans simultaneously. For example, if you are traveling to countries included in the Zone Standard plan, and then travelling to a Zone Extended country, the Zone Standard plan will be used when you are in the country(s) where that Zone works, and when you land in a Zone Extended country(s) the Zone Extended will AUTOMATICALLY start to be used. If you then land in a country where the Zone Standard plan operates, and that plan is still active on your account, then you will then AUTOMATICALLY use the Zone Standard plan.

       

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      DataMax eSIM

      Single countries data packages are available. Please see the Rates and Coverage page for specific countries' data packages.

      Zone Standard Data Plan

      Plan Duration

      Plan Size

      Plan Cost

      Monthly - 30 days

      500 MB

      $3.94

      Monthly - 30 days

      1000 MB

      $6.68

      Monthly - 30 days

      2000 MB

      $13.13

      Monthly - 30 days

      3000 MB

      $18.38

      Monthly - 30 days

      5000 MB

      $28.88


      Zone Standard Countries:

      Aland Islands, Albania, Argentina, Armenia, Australia, Austria, Azores, Bangladesh, Belgium, Bosnia And Herzegovina, Brazil, Bulgaria, Canada, Canary Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kuwait, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madeira, Malaysia, Malta, Mayotte Island, Mexico, Moldova, Montenegro, Morocco, Netherlands, New Zealand, Nicaragua, Norway, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Vatican City and Viet Nam

       

      Zone Extended Plan

      Plan Duration

      Plan Size

      Plan Cost

      Weekly - 7 days

      150 MB

      $4.13

      Two Weeks - 14 days

      250 MB

      $6.75

      Monthly - 30 days

      500 MB

      $13.13

      Monthly - 30 days

      1000 MB

      $16.88

      Monthly - 30 days

      2000 MB

      $31.50

      Monthly - 30 days

      3000 MB

      $44.63

      Monthly - 30 days

      5000 MB

      $65.63

       

      Zone Extended Countries:

      Aland Islands, Albania, Algeria, Argentina, Armenia, Australia, Austria, Azerbaijan, Azores, Bahrain, Bangladesh, Belarus, Belgium, Belize, Bolivia, Bosnia And Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Canary Islands, Central African Republic, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guatemala, Guernsey, Guinea, Guinea-Bissau, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Japan, Jersey, Jordan, Kazakhstan, Kosovo, Kuwait, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Madeira, Malaysia, Mali, Malta, Mauritania, Mauritius, Mayotte Island, Mexico, Moldova, Montenegro, Morocco, Mozambique, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Rwanda, San Marino, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad And Tobago, Tunisia, Turkey, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vatican City, Viet Nam, Zambia and Zanzibar

      Zone Giga Plan

      Plan Duration

      Plan Size

      Plan Cost

      Daily - 24 hours

      1000 MB

      $4.13

      Two Weeks - 14 days

      5000 MB

      $15.19

      Two Weeks - 14 days

      10000 MB

      $29.44

      Monthly - 30 days

      20000 MB

      $55.69

        

      Zone Giga Countries:

      Aland Islands, Albania, Australia, Austria, Azores, Bangladesh, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kuwait, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madeira, Malaysia, Malta, Mayotte Island, Moldova, Morocco, Netherlands, New Zealand, Norway, Palestine, Philippines, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, United Kingdom, Vatican City and Viet Nam

       

      Zone EU Plus Plan

      Plan Duration

      Plan Size

      Plan Cost

      Two Weeks - 14 days

      1000 MB

      $3.38

      Two Weeks - 14 days

      2000 MB

      $6.00

      Two Weeks - 14 days

      5000 MB

      $9.50

      Two Weeks - 14 days

      10000 MB

      $19.00

      Monthly - 30 days

      20000 MB

      $38.00

       

      Zone EU Plus Countries:

      Aland Islands, Albania, Australia, Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madeira, Malaysia, Malta, Mayotte Island, Moldova, Morocco, Netherlands, New Zealand, Norway, Palestine, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, United Kingdom, Vatican City and Viet Nam


      OneSimCard DataMax utilization rules:

      If the Data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for DataMax SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

      NOTE: For DataMax SIM Cards, you can activate different Data Plans simultaneously. For example, if you are traveling to countries included in the Zone Standard plan, and then travelling to a Zone Extended country, the Zone Standard plan will be used when you are in the country(s) where that Zone works, and when you land in a Zone Extended country(s) the Zone Extended will AUTOMATICALLY start to be used. If you then land in a country where the Zone Standard plan operates, and that plan is still active on your account, then you will then AUTOMATICALLY use the Zone Standard plan.

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      OneSimCard Universal

       

      OneSimCard Universal offers the following discount data plans:

      Zone A Data Plans

      Plan #

      Plan Duration

      Plan Size

      Plan Cost

      #17

      Monthly - 30 days

      500 MB

      $15.00

      #11

      Monthly - 30 days

      1000 MB

      $20.00

      #40

      Monthly - 30 days

      2000 MB

      $38.00

      #63

      Monthly - 30 days

      3000 MB

      $55.00


      Zone A data plans
       cover the following countries:

      Albania, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Moldova, Montenegro, Netherlands, Nicaragua, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, St. Martin - French, Sweden, Switzerland, Taiwan, Thailand, Turkey, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vatican City and Vietnam

       

      Zone B Data Plans

      Plan #

      Plan Duration

      Plan Size

      Plan Cost

      #3

      Weekly - 7 days

      150 MB

      $15.00

      #4

      Two Weeks - 14 days

      250 MB

      $29.00

      #5

      Monthly - 30 days

      500 MB

      $50.00

      #9

      Monthly - 30 days

      1000 MB

      $75.00

      #8

      Monthly - 30 days

      2000 MB

      $110.00

      #67

      Monthly - 30 days

      3000 MB

      $175.00

      #68

      Monthly - 30 days

      5000 MB

      $199.00


      Zone B data plans cover the following countries:

      Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Caribbean Islands, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, DR Congo, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Kitts & Nevis, St. Lucia, St. Martin - French, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turks & Caicos, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vatican City and Vietnam.

      Zone Giga Data Plan

      Plan #

      Plan Duration

      Plan Size

      Plan Cost

      #52

      Monthly - 30 days

      5000 MB

      $49.00

      #94

      Monthly - 30 days

      10000 MB

      $86.90

       


      Zone Giga data plan covers the following countries:

      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA, Ukraine, United Kingdom and Vatican City.

       

      Zone EU Data Plan

      Plan #

      Plan Duration

      Plan Size

      Plan Cost

      #610

      Weekly - 7 days

      5000 MB

      $8.40

      #627

      Two Weeks - 14 days

      7000 MB

      $10.80

      #611

      Weekly - 7 days

      10000 MB

      $13.20

      #631

      Monthly - 30 days

      15000 MB

      $18.00

      #612

      Two Weeks - 14 days

      25000 MB

      $31.20

      #613

      Monthly - 30 days

      50000 MB

      $62.40

      #634

      180 days

      100000 MB

      $117.60

       

      Zone EU data plan covers the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, St. Martin - French, Sweden, Ukraine and Vatican City.

       

      Zone Asiania Data Plan

      Plan #

      Plan Duration

      Plan Size

      Plan Cost

      #58

      Monthly - 30 days

      3000 MB

      $39.00



      Zone Asiania data plan covers the following countries: Australia, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, St. Martin - French, Taiwan, Thailand and Vietnam

      OneSimCard Universal Plans utilization rules:

      If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Universal SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

      PLEASE NOTE:

      • Once you activate a Data Plan, the amount charged is not refundable.
      • Data not used during Plan period will be lost.
      • After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Plan.
      • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

      Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.

      _____________________________________________________________________________________________________________________________

      OneSimCard eSIM World

      OneSimCard eSIM World offers the following discount data plans:

      Zone A Data Plans

      Plan #

      Plan Duration

      Plan Size

      Plan Cost

      #413

      Monthly - 30 days

      500 MB

      $13.00

      #407

      Monthly - 30 days

      1000 MB

      $19.00

      #414

      Monthly - 30 days

      2000 MB

      $35.00

      #419

      Monthly - 30 days

      3000 MB

      $53.00


      Zone A data plans
       cover the following countries:

      Albania, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Honduras, Hungary, Iceland, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey, USA, Ukraine, United Kingdom, Uruguay, Uzbekistan and Vietnam.

       

      Zone B Data Plans

      Plan #

      Plan Duration

      Plan Size

      Plan Cost

      #402

      Weekly - 7 days

      150 MB

      $12.00

      #403

      Two Weeks - 14 days

      250 MB

      $25.00

      #404

      Monthly - 30 days

      500 MB

      $45.00

      #406

      Monthly - 30 days

      1000 MB

      $69.00

      #405

      Monthly - 30 days

      2000 MB

      $99.00

      #421

      Monthly - 30 days

      3000 MB

      $150.00

      #422

      Monthly - 30 days

      5000 MB

      $175.00

      Zone B data plans cover the following countries:

      Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Caribbean Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, DR Congo, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Moldova, Montenegro, Montserrat, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turks & Caicos, USA, Ukraine, United Kingdom, Uruguay, Uzbekistan and Vietnam.

       

      Zone Giga Data Plans

      Plan #

      Plan Duration

      Plan Size

      Plan Cost

      #190

      Monthly - 30 days

      5000 MB

      $30.00

      #191

      Monthly - 30 days

      10000 MB

      $57.00

      #192

      Monthly - 30 days

      20000 MB

      $110.00


      Zone Giga data plan covers the following countries:

      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA and United Kingdom.

       

      Zone EU Data Plans

      Plan #

      Plan Duration

      Plan Size

      Plan Cost

      #610

      Weekly - 7 days

      5000 MB

      $8.40

      #627

      Two Weeks - 14 days

      7000 MB

      $10.80

      #611

      Weekly - 7 days

      10000 MB

      $13.20

      #631

      Monthly - 30 days

      15000 MB

      $18.00

      #612

      Two Weeks - 14 days

      25000 MB

      $31.20

      #613

      Monthly - 30 days

      50000 MB

      $62.40

      #634

      180 days

      100000 MB

      $117.60


      Zone EU data plan covers the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, St. Martin - French, Sweden and Ukraine

       

      OneSimCard eSIM World Plans utilization rules:

      If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for eSIM to activate on a future date, as well as set up automatic extension of the Data Plan.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

      PLEASE NOTE:

      • Once you activate a Data Plan, the amount charged is not refundable.
      • Data not used during Plan period will be lost.
      • After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Plan.
      • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

      Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries. 

      _____________________________________________________________________________________________________________________________

      OneSimCard eSIM Asiana

      OneSimCard eSIM Asiana offers the following discount data plans:

      Zone Asiana Data Plans

      Plan #

      Plan Duration

      Plan Size

      Plan Cost

      #401

      Monthly - 30 days

      1000 MB

      $16.50

      #402

      Monthly - 30 days

      3000 MB

      $40.50

      #403

      Monthly - 30 days

      5000 MB

      $62.50


      Zone Asiana data plans
       cover the following countries:

      Australia, Bangladesh, Cambodia, Canada, China, Egypt, India, Indonesia, Israel, Japan, Macau, Malaysia, New Zealand, Philippines, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, USA, United Arab Emirates, United Kingdom, Uzbekistan and Vietnam.

       

      OneSimCard eSIM Asiana Plans utilization rules:

      If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for eSIM Asiana to activate on a future date, as well as set up automatic extension of the Data Plan.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

      PLEASE NOTE:

      • Once you activate a Data Plan, the amount charged is not refundable.
      • Data not used during Plan period will be lost.
      • After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go (PAYG)  rate in that country unless you activate a new Data Plan.
      • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

      Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.

      ______________________________________________________________________________________________________________________________

      OneSimCard Expedition (formerly Data & Roam)

      OneSimCard Expedition (formerly Data & Roam) offers Data Plans available across Europe and around the world countries.

       

      Zone A Data Plans

      Plan #

      Plan Duration

      Plan Size

      Plan Cost

      #14

      Monthly - 30 days

      1000 MB

      $12.00

      #40

      Monthly - 30 days

      2000 MB

      $20.00

      #52

      Monthly - 30 days

      5000 MB

      $40.00


      Zone A Data Plan covers the following countries:

      Armenia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, San Marino, Slovakia, Slovenia, Spain, St. Martin - French, Sweden, Switzerland, Turkey, USA, United Kingdom and Uzbekistan

       

      Zone B Data Plans

      Plan #

      Plan Duration

      Advantage Data Allowance Countries

      Standard Data Allowance Countries

      Plan Cost

      #1

      Two Weeks - 14 days

      250 MB

      125 MB

      $25.00

      #2

      Two Weeks - 14 days

      500 MB

      250 MB

      $45.00

      #3

      Monthly - 30 days

      1000 MB

      500 MB

      $75.00

      #4

      Monthly - 30 days

      2000 MB

      1000 MB

      $99.00


      There are two sets of countries where Zone B data plans are offered. The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. The maximum monthly data allowance in the “Advantages Data Allowance” countries is 2000 MB, while the maximum monthly data allowance in the “Standard Data Allowance” countries is 1000 MB. All 4 types of Data Plans are available in all countries where the data Plans are offered.

      The Advantage Data Allowance countries are:

      Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Cambodia, Canada, Caribbean Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Moldova, Montenegro, Montserrat, Mozambique, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Pakistan, Panama, Paraguay, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Tunisia, Turkey, Turks & Caicos, USA, Ukraine, United Kingdom, Uzbekistan and Vietnam

      The Standard Data Allowance countries are:

      India, Kenya, Peru and United Arab Emirates.

       

      Zone Giga Data Plan

      Plan #

      Plan Duration

      Plan Size

      Plan Cost

      #15

      Monthly - 30 days

      3000 MB

      $29.95


      Zone Giga Data Plan covers the following countries: 

      Turkey.

      OneSimCard Expedition (formerly Data & Roam) Plan utilization rules:

      If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

      PLEASE NOTE:

      • Once you activate any Data Plan, the amount charged is not refundable.
      • Data not being used up during the Plan period will be lost. Any Turbo Plan Data unused by this time, will be lost too.
      • After the Data Plan expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Plan.
      • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

      Standard data rates ( Pay As You Go - PAYG) are located (where available) in the roaming network table for each country here.

      OneSimCard Expedition (formerly Data & Roam) allows to check the status of the Plan and activate new data Plan directly from the OneSimCard Mobile Phone at http://onesimcard.data

       

      ______________________________________________________________________________________________________________________________

       

      OneSimCard Europe & More

      OneSimCard Europe & More offers the following data plans.

       

      Zone A Data Plans

      Plan #

      Plan Duration

      Plan Size

      Plan Cost

      #45

      Monthly - 30 days

      1000 MB

      $19.95

      #46

      Monthly - 30 days

      3000 MB

      $49.95

      #47

      Monthly - 30 days

      5000 MB

      $59.95

      Zone A Data Plan covers the following countries:

      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, St. Martin - French, Sweden and United Kingdom.

      Zone Special Data Plans

      Plan #

      Plan Duration

      Plan Size

      Plan Cost

      #6

      Two Weeks - 14 days

      500 MB

      $25.00

      #7

      Two Weeks - 14 days

      1 GB

      $50.00

      #8

      Monthly - 30 days

      2 GB

      $75.00

      #9

      Monthly - 30 days

      3 GB

      $99.00

       

      Zone Special Data Plans cover the following countries:

      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom

       

      OneSimCard Europe & More Plan utilization rules:

      If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

       

      All data Plans use are subject to the Fair Use Policy posted in the Terms of Use.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan Section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

      PLEASE NOTE:

      Once you activate any Data Plan, the amount charged is not refundable.

      Data not being used up during the Plan period will be lost.

      After the Data Plan expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Plan.

      Data will be charged in 100kB increments.

      ______________________________________________________________________________________________________________________________

      OneSimCard Plus

      For OneSimCard Plus we currently offer Monthly, Weekly and Daily Data Plan for most European countries plus Canada, India, USA and other countries around the world.

      Zone A Data Plan

      Plan #

      Plan Duration

      Plan Size

      Plan Cost

      #11

      Monthly - 30 days

      1000 MB

      $19.95

      #40

      Monthly - 30 days

      2000 MB

      $34.95

      #63

      Monthly - 30 days

      3000 MB

      $54.95

      #64

      Monthly - 30 days

      5000 MB

      $89.95


      Zone A data plan covers the following countries:

      Albania, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan and Vietnam.

       

      Zone B Data plans

      Plan #

      Plan Duration

      Plan Size

      Plan Cost

      #3

      Weekly - 7 days

      150 MB

      $15.00

      #4

      Two Weeks - 14 days

      250 MB

      $25.00

      #5

      Monthly - 30 days

      500 MB

      $45.00

      #9

      Monthly - 30 days

      1000 MB

      $69.00

      #8

      Monthly - 30 days

      2000 MB

      $99.00

      #67

      Monthly - 30 days

      3000 MB

      $150.00

      #68

      Monthly - 30 days

      5000 MB

      $175.00


      Zone B data plans cover the following countries:/p>

      Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Caribbean Islands, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, DR Congo, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turks & Caicos, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan and Vietnam.

       

      Zone Giga Data Plan

      Plan #

      Plan Duration

      Plan Size

      Plan Cost

      #52

      Monthly - 30 days

      5000 MB

      $45.00

      #94

      Monthly - 30 days

      10000 MB

      $86.90


      Zone Giga data plan covers the following countries: 

      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA and United Kingdom.

       

      Zone Asiania Data Plan

      Plan #

      Plan Duration

      Plan Size

      Plan Cost

      #58

      Monthly - 30 days

      3000 MB

      $39.00

      Zone Asiania Data Plan covers the following countries: Australia, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, St. Martin - French, Taiwan, Thailand and Vietnam.

       OneSimCard Plus Plans utilization rules:

      If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

      PLEASE NOTE:

      • Once you activate a Data Plan, the amount charged is not refundable.
      • Data not used during Plan period will be lost.
      • After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go (PAYG)  rate in that country unless you activate a new Data Plan.
      • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.
      Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.
3. How To Use Questions
    • Can I disable per MB/Pay-As-You-Go data usage for DataMax SIM cards

      Yes you can. On your online account, in the "My SIM cards" menu, you will see a section labeled "Select SIM Card." In that section there is a line labeled "Use w/o Plan." If you do not want to use data on a per MB/Pay-As-You-Go basis, and only consume data with a data plan, set this to "Off."
4. Rates and Cost Questions
    • Can I get rewarded for referring friends to OneSimCard?

      Yes, you can! Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!

      In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.

      To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.

      Please note: in order to be eligible for your bonus you MUST first refer your friend(s) using the Refer A Friend link/page. We will not accept any referrals verbally, via email or by any means other than submitting through the form.
5. How To Use Questions
    • I changed the caller ID in My SIM Cards menu to my PEN. However, SMS are still delivered with my 372 number. Can this be changed?

      Unfortunately, due to most mobile carriers fighting SMS spam, it is no longer possible to replace the caller ID with your PEN. That said, outgoing calls made from your Universal, Expedition or World eSIMs will come with the PEN number displayed. 

      You can also send SMS with your PEN displayed as the caller ID using the OneSim VoIP app. USA and Canadian PENs are SMS capable.

6. Ordering Questions
    • Can I transfer my phone numbers and balance from my standard OneSimCard SIM when I upgrade to a OneSimCard Plus SIM or other SIM card?

      • We can move your airtime balance and PEN if any from your standard SIM to the Universal, Expedition, eSIM World, DataMax, or DataMax eSIM SIM if you upgrade the SIM or your sim is lost or damaged and you are buying a replacement SIM. The replaced SIM will be permanently deleted from your account.. 
      • We can move your Personal Extra Number from your sim to any other SIM. There is $5 charge for this.
      • We cannot transfer your primary +372 number from your Standard SIM to any other SIM, you will get a new number when you upgrade. 
      • NOTE: DataMax and DataMax eSIMs do not come with any primary phone number. You can purchase a PEN to use voice and SMS with our OneSIM VoIP App
7. Troubleshooting Questions
    • Can I move balances from one SIM card to another?

      We allow moving balances from one SIM card to another in the following cases:

      • Corporate Accounts - anytime.
      • Individual Accounts - only when a SIM card is lost or stolen. The remaining balance from your lost or stolen SIM card and PEN(s) if any can be transferred to another SIM card on your account.
8. Ordering Questions
    • Do I need to activate the SIM card when my order is received or purchased from a retail store?

      Yes, you will need to activate the SIM card once the order is received.

      All OneSimCard international SIM cards and international cell phones with SIM cards are shipped inactive to prevent theft and improve security. Only the person who placed the order for OneSimCard service can activate it.

      Activation is very simple: When you receive the SIM, just log in to your account at www.OneSimCard.com and click the large Activate button you will see in the middle of the screen.

      Retail Customers: If you purchased your SIM card through an online or brick-and-mortar retail store, you should have received activation instructions inside the product packaging. To activate retail SIM cards, go to www.OneSimCard.com/Retail enter your new OneSimCard international mobile number and fill out the form to register and activate the SIM card. You will be provided specific instructions on the registration page.

9. Ordering Questions
    • Do international cell phones purchased from OneSimCard come with a warranty?

      Unless otherwise noted, all phones sold on OneSimCard.com come with our standard 90-day replacement warranty. This warranty covers any mechanical defects, but does not include damage due to Acts of God, neglect, water damage, or other intentional or unintentional abuses of the phone. OneSimCard does offer extended warranties available for purchase.

10. Ordering Questions
    • Is a micro-SIM or Nano-SIM version of OneSimCard available for the Apple iPhone 4/4S, 5/5C,5S, 6, 6S, 7, 8, X, iPads and other devices?

      We now offer SIM cards in universal sizes, where the SIM card contains all 3 sizes - Mini, Micro and Nano. Simply select the needed SIM version in the shopping cart.

       

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